When considering the different generations in the workforce it is easy to slip into blame and pointing fingers: “Back in my day, we would never talk to our superiors like that” and “They are just so out of touch.” Some folks just like to simply deny the problem off the table: “Oh, the younger generations have always pushed limits, nothing to see here.” It’s not surprising that neither of these approaches helps attract, engage and retain a diverse workforce.
But even as companies are looking at how to focus on the similarities between the generations (rather than complain about the differences) and to construct new policies and approaches that appeal to these similarities, one concept remains largely reserved for the youngest generation. Yes, Millennials are almost exclusively derided for a sense of entitlement. But is that fair?
A recent article in Canada’s Leader-Post delves into some reasons why entitlement may be more of a similarity than many would like to admit. An excerpt:
In her decade of researching the phenomenon of entitlement in the workplace, Carleton University psychology professor Janet Mantler said she’s found evidence to suggest entitlement is going up across the western world, among every age group. It’s just that the people conducting the studies tend to only measure it in youth.
(…)In a world where every kid gets a trophy just for showing up and labour-hungry companies buy warm bodies with hiring bonuses, the result is a kind of false feedback loop that distorts our conception of what we truly deserve. Humans don’t much like to attribute success to luck, Mantler said, so when we reap rewards for literally being in the right place at the right time, we interpret it as confirmation we are innately extraordinary. We don’t think we need to earn rewards – we just expect them.
I’ll just let you ruminate on that one a bit.
With the movement of manufacturing jobs overseas, America largely lost the master-apprentice model of skill development. College transitioned from liberal arts to business prep. With manufacturing making a comeback, the need for vocational skills is growing and the labor force is not keeping up. In 2007, South Carolina recognized this gap and implemented an apprenticeship program with 777 individuals across 90 companies. In 2014, there are more than 670 companies participating and the program has reached 11,000 workers. NPR recently reported on the success of the S.C. program.
Part of succession planning is passing along institutional knowledge from one generation to the next. With the Boomers retiring and the Xer population not large enough to replenish it, the Millennials will need to be brought up to speed quickly. But this is not only a generation gap consideration. With high schools focusing on college prep and colleges focusing on business prep, vocational training has fallen out of favor. Apprenticeship programs provide a viable substitute.
The Bank of America Fall 2014 Small Business Owner Report warrants a second post. It’s chock full of generational tidbits, including a look at how the generations describe themselves. There is significant backlash against generational trends and analysis in the media these days—nobody wants to be defined by their generation alone. I get that. But the purpose of trends is to identify shifts and be better able to react to those shifts. And while not every member of a generation will possess every characteristic or fulfill every stereotype of a generation, the overall trends tend to ring true. The BofA report backs that up using the voices of the generations themselves.
Millennials describe themselves as creative (26%), confident (18%) and optimistic (15%), but not loyal (6%) or hardworking/dedicated (7%). Conversely, Boomers describe themselves as hardworking and dedicated nearly five times as often (33%) and are significantly less confident (8%). Not surprisingly, though, Boomers don’t consider themselves incredibly loyal either (6%).
These self-ratings closely correlate to the generational norms frequently used to describe these groups. With one glaring exception: more than half of Generation X – the original “slacker” generation – describes itself as hardworking and dedicated. Whether this is because they are in the thick of it in terms of responsibility or because they are fighting hard against that early stereotype, the disconnect between common folklore and self-assessment for this group is significant.
In November, LinkedIn hosted its second annual “Bring in your parents day,” a twist on the “take your child to work day” initiative that started back when Gen X was in elementary school. At first glance this may seem like a gimmick, but there is some sound strategy behind it.
LinkedIn is achieving a double-win for the generations with this initiative:
- It helps educate an older generation about their technology-driven business
- It helps parents become supportive of their children’s career paths – even when they don’t understand them.
Millennials, and to some degree Gen X, have a tendency to have very involved parents. And the influence of those parents can extend well beyond the years where the child is living at home. By welcoming parents to the office, LinkedIn is extending the family bond and, hopefully, increasing employee engagement and loyalty in a small way. Other technology companies have taken note, with more than 50 companies picking up the trend.
Have you seen this story? Mike Rowe, the guy from the FORD truck commercials and Dirty Jobs, responded to a fan with an answer that would make many managers give him a standing ovation.
The fan was asking Rowe why he should not follow his dream; a reaction to a Ted Talk where Rowe told the audience that “follow your dream” was awful advice. Rowe, a young Boomer, told the fan, whose generation is not disclosed, that “Passion is too important to be without, but too fickle to be guided by.”
Rowe is known for Dirty Jobs and his new series Somebody Has to Do It. In both, he showcases jobs and careers where one would not expect to find a lot of passion. But his experiences have proven that people can become passionate about any work.
“Today, we have millions looking for work, and millions of good jobs unfilled because people are simply not passionate about pursuing those particular opportunities,” Rowe writes in his response.
And that’s an opportunity that some businesses can capitalize on. Despite Rowe’s logic, the idea of following your passion probably isn’t going anywhere. Companies that are struggling to find workers for certain roles can do themselves a favor by seeking out passionate role models among their current ranks. Use these stories to show others the why they may want to be the “someone who gets to do it.”
Read the full story here.
Back in the day, if a customer had a question, she went to the office or store and spoke to the manager. Perhaps she called on the phone. Either way it was a one-to-one conversation. The same was true with making a purchase. A person selected what they wanted, brought it to the checkout and paid a real, live person (and usually with cold, hard cash).
Today, customers can engage in entire transactions – from purchase to return to replacement – without ever speaking to a single person. And while I don’t know anyone who hasn’t been frustrated by the demand to “please listen closely as our menu options have changed” when all they knew full well their question couldn’t be answered by the automated options, there are an increasing number of people who are happy to avoid the human element.
So what does this mean for businesses? It is hard to know how to find the balance. Even businesses that are known for their white glove touch service—such as high end restaurants—need to appeal to both the Boomer who enjoys having a personal connection with the manager and Gen Xer who wants to secure his reservation on his own time using Open Table. Both customers see value in completely opposing approaches to the same end goal.
Go from the steakhouse to the grocery store and you have the same conversation. Self checkout lanes are becoming increasingly popular, but their use is largely divided on generational lines. What is good for business? What turns your service into something that can be experienced anywhere you can swipe a debit card? Where is that line?
Depending on the moment, I may prioritize convenience over connection, but then sometimes the best conversations come when and with whom you aren’t expecting anything interesting to happen. As usual, one size doesn’t fit all, so the best solution comes when you can provide options that appeal to different people…or even different moods.
The workplace cliché of the boss who makes the young staffers do all the work and then takes all the credit may be meeting its match. A new study by marketing firm DDB found that 27 percent of Millennials had taken credit for someone else’s work. And that’s just the ones who would own it.
Comparatively, 15 percent and 5 percent of Xers and Boomers, respectively, admitted to the same. So what’s driving this seeming underhanded behavior? And how does this reconcile with a group that we’ve called social and altruistic?
According to the survey authors, it’s the old dollar bill. With Millennials feeling pressure to secure their jobs, they may be more willing than usual to ignore their inner Jiminy Crickets. On the flip side, and to be fair to the Millennials, this survey didn’t have a historical reference point. That is, we don’t have a similar statistic asking Boomers this same question when they were the same ages Millennials are now. So is this ethics indiscretion a factor of youth or a reflection on a generation?
I think this may be one of those areas where age drives the bus. The older employees get, the more they have to lose and the more they understand the risk to their reputations vs. what is usually very little reward. Or at least I want to believe that to be true.
It’s generally accepted that individuals will need retirement savings of roughly 16 times their pre-retirement salary, and that social security will cover only 4 times salary at most. It is also generally understood that most individuals cannot count on employer-defined plans to fund that missing 11 times salary – but how much is very different by generation.
An Aon Hewitt study reported in Benefits Quarterly predicts that Boomers will be responsible for generating roughly 6.3 times salary out of their own savings while Millennials are faced with a daunting 10.5 times salary gap. The upside, of course, is that Millennials still have plenty of time to contribute, however very few are approaching retirement planning as aggressively as they should.
This presents employers with an opportunity to help their youngest employees to help themselves. Young employees are less likely to have established financial advisor relationships and may not know where to turn for advice, other than their parents and peers. Providing regular retirement planning education can help this important employee base understand their options and be more confident about the future. Demonstrating an interest in their future success – even while knowing how unlikely they are to stay with the same organization for long – will help with their loyalty, both as employees and as future centers of influence.
Can anyone guess why there are so many more young people in this section of Canada? The grey background reflects the entire Canadian population. The bars reflect the specific area discussed in the slide. Big discrepancy here – why? Let me know if you can figure it out and I’ll send you the book of your choice of mine.