Managing a Prestigious Hawaiian Resort – A Conversation with Charles Head of Fairmont Hotels

Posted On May 31, 2021

Charles Head has climbed the ranks of Fairmont Hotels to land at the Fairmont Orchid in Hawaii where he leads a big team who delivers exceptional service to the guests. Charles’ team – he calls them his “ohana” which roughly translates to “family” – is selected to work at the Fairmont based on their service skills which Charles and his leadership group uncover through assessments and, most importantly, personal interaction. It’s a plum job in an extraordinary location and Charles is at the top of his game. 

Check out this episode!

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